Our goal is to ensure our clients understand we C.A.R.E. through every stage of their journey with us. Every minute detail has been designed to ensure our clients have complete trust and confidence that our number one priority is always looking after them and acting in their best interest. We strive to create a “WOW” experience to ensure clients recognise, relate and remember our brand, team, services and most importantly – the value we add.
Creating part of the WOW experience is based on a great office culture, this is a crucial element to ensure that clients are welcomed into a warm and comfortable environment. Ensuring the Prominent Team are passionate about their work and our clients, whilst also having fun in the office is all part of creating a great experience for our clients. Our client-centric process includes all team members. By ensuring our clients get to know them all, allows them to feel confident and comfortable dealing with anyone and allows advisers to effectively manage their time more efficiently.
Our constant review process, measures, tweaks and enhances our processes, “touch points” and outcomes to ensure our clients are on personal terms with the entire team, allows them to feel confident and comfortable.